![]() Transparency is establishing trust and authenticity so that your principal is comfortable letting you into their life to handle confidential matters and to problem solve together. To her, consistency means establishing how you want to work together. But, she said, "not consistency in the sense of every day needs to look the same, because that's completely unrealistic." When asked to name the keys to offering good support, Sugar-Carlsgaard said it comes down to communication, transparency, and consistency. "One of the things we wanted to try to work on was fostering these relationships with our internal-communications teams, external-communications teams, the executive team, and all of the different companies within Airbnb," she said.Ĭonsistency, transparency, and trust were critical With big plans for the next 12 months, the team didn't have a consistent method of collaborating with other teams within the company. She said asking vulnerable questions is also "a great way to create bonds with your teammates."īefore Sugar-Carlsgaard started, Chesky's team was beginning to transition into having "a lot of eyes" on them as Airbnb grew bigger. Getting up to speed in the demanding role required asking everyone a lot of questions and doing research. One way she dealt with the pressure was being more patient with herself and more humble. Sugar-Carlsgaard admitted that it took one year to feel comfortable in the role. "I thought I would come in, bring all my scheduling wisdom from DC, and just change Brian's life," she said.
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